Related skills
slack jira notion zoom macos📋 Description
- Manage Jira ticket queue with clear ownership
- Support MacOS, SaaS apps, access, and troubleshooting
- Troubleshoot devices, network, Zoom rooms; partner with IT Engineering
- Communicate with employees via Slack, Zoom, Jira, and in person
- Support internal events (planning, setup, equipment testing)
- Identify improvements; take on small projects independently
🎯 Requirements
- 2+ years in IT Support/Help Desk/deskside
- Experience with MacOS, SaaS apps, and basic A/V
- Strong troubleshooting; independent problem solver
- Proficient with Jira, Slack, Zoom, Notion, FleetDM
- Clear written and verbal communication; organized
- Office-based; hands-on support; travel 1-2x/yr
🎁 Benefits
- CAD 76,500 - 105,000 per year
- Equity and benefits eligibility
- Travel internationally 1-2x/yr
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