Provide Tier I tech support via tickets, email, and phone with timely resolutions.
Troubleshoot hardware, software, and network issues; guide L1 staff as needed.
Diagnose basic networking issues (IP, DNS, DHCP, VPN, Wi-Fi) and support RDP/TeamViewer.
Onboard/offboard employees; ensure proper access and security policy compliance.
Maintain endpoint security, document IT processes, and adhere to SLA policies.

🎯 Requirements

2-5 years of help desk or IT support experience.
Proficiency with Windows and MacOS (troubleshooting, installs, updates).
Familiarity with Google Workspace administration.
Basic networking skills: IP, DNS, DHCP, VPNs, firewalls, Wi-Fi troubleshooting.
Experience with identity providers like Okta (provisioning, authentication, MFA) preferred.
Experience with remote desktop tools (RDP, TeamViewer) and strong troubleshooting skills.
Strong English communication; ability to prioritize and manage multiple tasks.

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