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windows networking macos tcp/ip dns📋 Description
- Respond to help desk tickets and assist users with hardware and software issues.
- Diagnose and resolve problems with computers, printers, network connectivity.
- Set up and configure computers, peripherals, and software for new and existing users.
- Perform regular maintenance and updates for performance and security.
- Maintain records of support requests and IT assets; update knowledge base.
- Assist in monitoring and maintaining network infrastructure (routers, switches, APs).
🎯 Requirements
- Associate’s degree in IT or related field.
- 1-3 years IT support experience.
- Troubleshooting hardware and software in Windows and macOS.
- Knowledge of networking concepts (TCP/IP, DHCP, DNS) preferred.
- Excellent communication and customer service skills.
- Strong problem-solving and attention to detail.
🎁 Benefits
- Collaborative, results-driven team.
- Positive environment with growth opportunities.
- Serve large, progressive clients across North America.
- Comprehensive benefits: health, HSA, 401(k) match.
- Flexible PTO, holidays, parental leave.
- Life, disability, dental and vision coverage.
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