Related skills
slack okta github confluence google workspace📋 Description
- Provide second-line IT support and escalation for IT Support Associates
- Troubleshoot complex requests across macOS, hardware, SaaS
- Manage hardware deployments and onboarding sessions for staff
- Administer SaaS platforms (Okta, Google Workspace, Office 365)
- Lead onboarding sessions and provide 1:1 technical support
- Document processes and support on-call rotations
🎯 Requirements
- 2+ years supporting macOS with white-glove service
- Strong documentation and communication skills
- Led user onboarding sessions
- Experience managing SaaS: Okta, Google Workspace, Office 365
- Troubleshooting hardware, macOS, iOS, Android
- Familiarity with Zendesk, Slack, and Confluence
🎁 Benefits
- Medical, dental, and vision insurance; life and AD&D; STD and LTD
- Infertility support and WPATH-approved benefits
- Flexible paid time off
- Seven Employee Resource Groups
- Professional development opportunities
- Lunch from in-house chef at NYC headquarters
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