Related skills
okta windows zoom macos intune📋 Description
- Lead resolution of complex technical support issues across hardware, software, and networks.
- Take ownership of escalated incidents and ensure timely, effective resolution.
- Drive process improvements and implement new IT practices.
- Coordinate IT operations for cross-functional initiatives.
- Provide expert support for Jamf, Intune, Office 365, AD, and Azure.
- Create and maintain technical documentation and contribute to the knowledge base.
🎯 Requirements
- At least 3 years of experience in IT Support.
- Strong expertise in Mac, Windows, and Linux environments.
- Experience with Jamf, Intune, Office 365, Azure AD, Okta, and Zoom.
- Ability to work independently and manage priorities in a fast-paced environment.
- Excellent problem-solving, communication, and customer service skills.
- Experience mentoring or training junior team members.
🎁 Benefits
- Medical, Dental and Vision Insurance
- Robust Paid Time Off policy
- Bonuses
- Lunch allowance
- Cell phone stipend
- Free LinkedIn Learning account or Udemy account
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