Related skills
slack windows jira twilio zoom📋 Description
- Act as the primary contact for support requests via chat, tickets, and email.
- Diagnose and troubleshoot hardware, software, and network issues to minimize disruption.
- Escalate unresolved issues to appropriate support levels with clear communication.
- Support end-users using softphone-based telephony solutions; address VoIP issues promptly.
- Perform basic ticket triage and dispatch, prioritizing tickets for timely resolution.
- Assist with onboarding/offboarding, including account setup and hardware provisioning; provide secondary support for tool setup.
🎯 Requirements
- 2+ years of experience in a similar help desk or technical support role.
- Solid knowledge and hands-on experience with Mac and Windows operating systems.
- Familiarity with troubleshooting peripherals (monitors, headsets, mice, keyboards).
- Proficiency with softphone-based telephony solutions (Twilio, Zoom).
- Ability to document and maintain a knowledge base.
- Excellent communication and interpersonal skills, calm under pressure.
🎁 Benefits
- Career advancement within an internal promotion culture.
- Stock options for Maticians.
- Unlimited Paid Time Off.
- Company-covered Health, Dental & Vision insurance with employer-contributed HSA.
- 401(k) Retirement Plan.
- Continuing education, licensing and professional development paid for by Matic.
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