IT Support Technician

📋 Description

• Respond to and resolve help desk requests via tickets, email, chat, and phone.
• Escalate complex issues to the Senior IT team as needed.
• Set up and remove user accounts per IT policies.
• Provide remote desktop support using tools like TeamViewer.
• Maintain security with established access controls and procedures.
• Troubleshoot network hardware and internet connectivity.

🎯 Requirements

• Bachelor's degree or equivalent experience.
• 0-2 years of Help Desk experience.
• Strong problem-solving and critical thinking.
• Windows, MacOS, and Microsoft Office familiarity.
• Remote desktop tools such as RDP or TeamViewer.
• Experience managing Google Workspaces.

🎁 Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Health, Vision, and Dental Insurance