IT Support Team Lead

📋 Description

• Hands-on escalation for macOS, SaaS, and access issues.
• Own IT support queue health and SLA targets.
• Define and improve support processes, runbooks, and KB.
• Mentor support staff and guide day-to-day activities.
• Own onboarding and offboarding workflows with security alignment.
• Maintain asset inventory and device provisioning.

🎯 Requirements

• 4–6 years IT support or sys admin; 1–2 years in senior capacity.
• macOS, Google Workspace, Slack, enterprise SaaS; MDM (JAMF).
• ITSM: ticket lifecycle management, SLA tracking, KB.
• SSO, MFA, and user provisioning/deprovisioning.
• Document gaps and drive adoption of improved processes.
• Healthcare data handling familiarity; HIPAA/SOC 2 awareness.

🎁 Benefits

• Generous time off: 14 paid holidays and flexible PTO.
• Comprehensive health plans: Medical, Dental, Vision.
• Generous HSA contributions with HDHP option.
• Paid parental leave for full-time employees.
• 401(k) with matching eligibility.
• Personal device allowance and related benefits.