First responder to end-users; resolve tickets and maintain inventory.
Manage IT asset lifecycle: procurement, inventory, shipping, repairs.
Resolve issues within SLAs using Jira/Confluence; Mac/Windows, MDM, Zoom.
Own onboarding/offboarding with People team for smooth transitions.
Maintain internal knowledge base; enable self-serve for users.
Run monthly system audits for SOC 2 compliance; remote support for distributed team.

🎯 Requirements

2+ years in IT Support or IT Operations.
Proactive problem-solving; investigate root causes.
Strong organizational and communication skills; cross-functional.
macOS and Windows proficiency; Google Workspace, Slack, Zoom, Okta, Jira/Confluence.
Comfortable wearing many hats; adaptable in a dynamic environment.

🎁 Benefits

100% remote team.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot