Related skills
dns windows 10 active directory exchange office 365📋 Description
- Provide assistance for items escalated to level 2 help desk support.
- Answer staff questions about all company-supported hardware and software.
- Document problems, resolutions, and activities for future reference.
- Identify, analyze, and provide preventative solutions for problematic trends.
- Automate to improve quality and reduce overhead.
- Maintain inventory by placing orders and tracking hardware and software.
🎯 Requirements
- Good interpersonal skills; clearly communicate with less technical individuals.
- Solid knowledge of Windows 10/11 and MS Office.
- Knowledge of Office 365, Exchange, Active Directory, DNS, and virtual machines.
- Experience with desktop hardware, software, OS, and LAN connectivity.
- Office 365 integration experience is a plus.
- 3-5 years of professional IT experience.
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