Related skills
slack aws google workspace zendesk linear📋 Description
- Own access provisioning end-to-end across our SaaS stack.
- Run the IT help desk; primary IT support contact.
- Onboard new hires and offboard departing staff securely.
- Manage SaaS and device ecosystem (Google Workspace, Slack, AWS, etc.).
- Improve runbooks and IT SOPs for consistency.
- Increase speed and reliability of ticket handling.
- Collaborate with People and Finance on provisioning and licenses.
- Identify recurring issues and propose IT improvements.
🎯 Requirements
- Experience in IT support, help desk, or tech ops in SaaS.
- Familiarity with modern SaaS tools (Google Workspace, Slack, 1Password, device mgmt tools).
- Strong troubleshooting; diagnose, resolve, and escalate when needed.
- Attention to access management, docs, and audit trails.
- Experience with ticketing systems (Linear, Jira, Zendesk) and multi-queue.
- Clear communicator for non-technical teammates.
- Proactive; prevent issues, not just fix.
🎁 Benefits
- Remote-first, globally distributed team.
- High ownership role with autonomy.
- Grow into advanced IT/security/ops roles.
- Contribute to SOC2/HIPAA readiness.
- Inclusive, values-driven culture.
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