IT Support Specialist (Onsite Site Lead)

📋 Description

• Be the primary technical presence in the NYC office, owning Zoom, Wi-Fi, printers, and Macs.
• Provide IT support to Zip employees (helpdesk, troubleshooting) for NYC and London.
• Onboard/offboard employees, including orientations and provisioning of hardware, accounts.
• Manage laptop lifecycle: provisioning, shipping, receiving, asset tracking.
• Administer and integrate cloud services (Google Workspace, Azure AD/M365, Slack, Jira).
• Partner with Workplace on desk deployments; coordinate with InfoSec on device compliance.

🎯 Requirements

• 3+ years of corporate IT experience.
• Onsite 5 days a week in Chelsea NYC office; lift & move equipment up to 50 lbs (shipments, monitors).
• Deep understanding of computer fundamentals and hands-on troubleshooting: hardware and software (Mac, Windows, Kandji/Iru, Intune) and cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365).
• A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
• Experience working with remote teams and multiple offices globally, using Slack or Zoom to support them.
• Uses AI tools effectively to speed up support, scripting, and documentation; automation workflows and scripting are a plus.

🎁 Benefits

• Start-up equity
• 100% health, vision & dental coverage options
• Catered lunch & dinner
• Flexible PTO
• ClassPass membership
• Monthly commuter benefit