IT Support Specialist - Level 2 (x/f/m)

📋 Description

• Provide Level 2 IT support for incidents escalated by the Service Desk
• Collaborate remotely with international IT teams to troubleshoot complex issues
• Manage core systems: Azure AD, Intune, Google Workspace, Cisco Meraki
• Document resolution processes and maintain incident/known problems documentation
• Proactively identify recurring incidents and propose automation improvements
• Carry out onboarding and offboarding tasks per procedures and SLOs
• Participate in IT equipment qualification and testing of new applications

🎯 Requirements

• You have a BA (Hons), BTS, or equivalent IT-oriented degree
• You have 2+ years of experience in an IT support position
• You have hands-on experience with Azure AD, Intune, Google Workspace, Cisco Meraki
• You are a true solution maker with initiative and problem-solving skills
• You are fluent in English (required for collaborating with international teams)
• You have experience managing and troubleshooting events/meeting rooms (Zoom, Google Meet)
• You have contributed to IT projects and process-improvement initiatives
• You are organized, autonomous, with strong communication to technical and non-technical stakeholders

🎁 Benefits

• Deutschlandticket fully paid by Doctolib
• 28 vacation days + up to 30 days with tenure
• Work from abroad for up to 10 days per year
• Company health insurance with Allianz supplementary benefits
• Company pension scheme with employer subsidy
• Relocation support for international mobility