Related skills
sharepoint autocad active directory revit sketchup📋 Description
- Mid-level IT support; escalation resource for the helpdesk.
- Hours: 8:00 AM–5:00 PM local time; after-hours as needed.
- Provide excellent customer service through effective communication.
- Resolve IT requests within SLA.
- Escalate issues to senior technicians or IT management.
- Manage your help desk queue for timely responses.
🎯 Requirements
- Bachelor’s degree or equivalent training/experience.
- 3+ years IT support experience.
- Windows 10/11, Active Directory, Office 365, MS Office, PC imaging
- AutoCAD, Civil 3D, Revit; SketchUp, Adobe Suite, SharePoint
- VPN, remote work, Zoom, VoIP, mobile devices
- Troubleshooting hardware, software, network, printers/telecom
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