IT Support Specialist I

📋 Description

• Address incoming incidents and requests from end-users via ticket system, chat, and email.
• Escalate issues to other IT groups as needed.
• Provide end-user support to on-site and remote workers.
• Support Google Workspace apps: Gmail, Drive, Calendar, Hangouts Chat, Meet, Voice, etc.
• Maintain IT hardware inventory and perform lifecycle audits.
• Troubleshoot common network problems and coordinate with the network team.

🎯 Requirements

• Communicate technical information to nontechnical teammates.
• Install, configure and maintain computers, networks, and hardware/software.
• Identify and resolve computer system malfunctions and operations issues.
• Organize resources and establish priorities.
• Excellent verbal and written communication skills.
• Learn and support new systems and applications.

🎁 Benefits

• Medical, dental, vision, and basic life insurance programs.
• 401(k) plan with company matching and paid time off.
• Paid holidays, sick leave, and other leave benefits.
• Eligible for restricted stock units and annual bonuses.