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windows macos mdm intune rapid7📋 Description
- In-office IT support for daily end-user requests and incident triage.
- Endpoint administration for Mac, Windows, and mobile devices.
- A/V readiness and conference room support.
- Own tickets from intake to resolution with updates and docs.
- Coordinate escalations with remote IT/InfoSec/DevOps.
- Maintain asset inventory and device lifecycle.
🎯 Requirements
- 3+ years of hands-on IT support (help desk + endpoint).
- Strong macOS and Windows administration and troubleshooting.
- Experience with Jamf and/or other MDM tools; Intune.
- Scripting and automation skills (macOS-focused).
- MDM policy design and device lifecycle management.
- Office 365, Active Directory knowledge; Jira Service Management.
🎁 Benefits
- Competitive Salary
- Medical, Vision & Dental Benefits
- 401k
- Stock Options
- Flexible PTO Policy
- Home Office Stipend
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