Related skills
okta windows macos sso m365📋 Description
- Responding to IT tickets via JIRA ITSM, Slack, and drive-bys per SLA
- Provide exceptional customer service throughout ticket lifecycle
- Document troubleshooting steps for internal users
- Remote support with on-site 2-3 days per week
- New hire onboarding across locations/timezones
- Proactive monitoring and IT training to prevent incidents
🎯 Requirements
- 3-5 years' experience diagnosing hardware, software, networking
- Extensive macOS and Windows experience
- Endpoint mgmt: Jamf and Intune
- IAM tools: Okta and SSO
- Admin experience: Google Workspace, Zoom, Slack, M365
- Security fundamentals: malware, phishing, ransomware
🎁 Benefits
- Collaborative, inclusive culture with ownership
- Growth opportunities and cross-location teamwork
- Clear feedback, coaching and career development
- Strong investor backing and company growth
- Opportunities to influence IT and security practices
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