Related skills
slack okta google workspace macos kandji📋 Description
- Own the Help Desk lifecycle end-to-end.
- Lead ticketing lifecycle: prioritization, triage, resolution.
- Track KPIs and operational health of the Help Desk.
- Build a robust internal knowledge base and SOPs.
- Admin SaaS identities: Okta, Google Workspace, Slack.
- Manage devices with Iru (Kandji) for Macs.
- Drive process automation with IT Manager.
🎯 Requirements
- 1-3 years of IT Support experience.
- Solid networking and identity (SSO/SAML) foundations.
- Owner mindset: root-cause analysis and durable fixes.
- Technical writing: clear guides and SOPs.
- Tech versatility: strong macOS and MDM interest.
- Bilingual: French and English proficiency.
🎁 Benefits
- Hybrid in-office model in Canada (Toronto and Montreal).
- Modern SaaS infrastructure with zero legacy debt.
- Career path to IT Systems Administration.
- Studio culture in downtown Montreal.
- Team lunches, game nights, company events.
- Growth opportunities and inclusive culture.
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