Related skills
slack windows networking macos cloud services📋 Description
- Troubleshoot software and end-user devices (Windows & MacOS) and cloud services
- Complete setups for new hires and desk moves
- Train staff on new tech and deployment
- Gather user feedback to improve service levels
- Support in-office and remote users with various tech solutions
🎯 Requirements
- 3+ years of technical support experience
- Office schedule 3 days/week, rotating nights and weekends
- Experience troubleshooting common Microsoft and Apple platform software
- Strong problem solver who takes ownership over resolution
- Ability to prioritize work with minimal supervision
- Friendly, concise, and professional communication
- Ability to thrive in a fast-paced startup environment
- Flexible schedule (possible evenings, weekends, on-call, or overtime)
🎁 Benefits
- Medical, dental, and vision coverage with employer-paid premiums on select plans
- Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
- Employer-paid life and disability insurance
- 11 holidays and PTO
- Up to 12 weeks paid family leave
- Continuing education reimbursement
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