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slack okta google workspace macos itsm📋 Description
- Support core IT platforms: user support, ticketing, asset deployment, provisioning.
- Own escalations as IT support across multiple apps in our tech stack.
- Document and update IT processes and procedures.
- Complete and document assigned projects with updates.
- Improve IT efficiency by implementing new processes and automation.
- Collaborate across IT and act as ambassador to internal stakeholders.
🎯 Requirements
- Undergraduate degree or higher, or relevant experience.
- Experience on a high-volume ticketing system (+4000 PM).
- 5+ years administering and maintaining ITSM systems and tools.
- In-depth knowledge troubleshooting macOS, Chrome OS, VPNs, and SaaS apps (Okta, Google Workspaces, Slack, Zoom, O365).
- Participate in 24/7 on-call rotation.
- Working knowledge securing endpoints using JAMF, Airwatch, and InTune.
🎁 Benefits
- Comprehensive global benefits; regional details at the benefits site.
- Inclusive culture and equal opportunity employer.
- Databricks has offices worldwide with a San Francisco headquarters.
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