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azure jira macos exchange office 365📋 Description
- Provide first level support for end users' tech issues.
- Troubleshoot Windows 10/11 and macOS on PCs, phones, and apps.
- Install and configure laptops and peripherals per guidelines.
- Remotely assist with onboarding new users globally.
- Manage tickets: respond to calls, tickets, and Slack messages.
- Document procedures and best practices for future reference.
🎯 Requirements
- 1-3 years of experience in a technology support role
- Excellent troubleshooting skills
- Experience with Windows 10/11 and Mac OS
- Experience with Jira and Azure a plus
- Experience with Microsoft Entra and Exchange preferred
- Excellent communication and customer-service mindset
🎁 Benefits
- Competitive base salary + company-wide bonus program
- Generous flexible time and parental leave policies
- Health benefits: medical, dental, vision and life for employees
- 401K with generous company match
- Ongoing career development opportunities
- Brand-new Austin office with gym and trails nearby
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