Related skills
slack okta github jira google workspace📋 Description
- First point of contact for NA & Mexico City staff during PT hours.
- Triage and resolve Tier 1/2 IT issues with follow-up.
- On-site IT support for Mexico City office; coordinate with vendors.
- Onboard/offboard: accounts, provisioning, laptop imaging.
- Endpoint management: Jamf Pro, Intune, Workspace One - enrollment, patches.
- SaaS access via Okta, Google Workspace, Slack, Jira, GitHub; JML.
🎯 Requirements
- 1+ years IT support across macOS and Windows; MDM exposure (Jamf Pro, Intune, Workspace One).
- Identity and SSO concepts using Okta; SaaS lifecycle management.
- Knowledge of Google Workspace, Slack, Jira, GitHub; service desk workflows.
- Problem-solving skills; troubleshoot and follow up professionally.
- On-site IT support and conference room A/V setup; vendor coordination.
- English and Spanish fluency; able to work Pacific Time from Mexico City.
🎁 Benefits
- Healthcare coverage.
- Internet and cell phone reimbursement.
- Learning and development stipend.
- Travel opportunities to Palo Alto HQ.
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