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windows jira google workspace macos vpn📋 Description
- Be the first IT contact; resolve hardware, software, and network issues.
- Prioritize and resolve tickets to ensure user satisfaction.
- Provide IT desktop support for Windows, macOS, and mobile devices.
- Assist remote sites and users via remote tools.
- Support video conferencing, AV events, and streaming.
- Role based in Secaucus Warehouse; 5 days onsite.
🎯 Requirements
- 4 years IT support experience.
- Degree in Information Systems or equivalent.
- Solid analytical and problem solving skills.
- Active Directory and Jira or ticketing experience.
- Experience with JAMF and SCCM; automation exposure.
- Proficient in Windows, macOS, mobile devices; VPN.
- Microsoft Office and Google Workspace proficient.
- Basic understanding of routers, firewalls, switches.
🎁 Benefits
- Paid time off and leave policies.
- Parental leave and flexible return to work.
- Sabbatical after 5 years.
- Employee discounts on subscriptions and rentals.
- Health, vision, dental, FSA and dependent care.
- 401(k) match and company events.
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