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okta windows google workspace macos zscaler📋 Description
- Serve as the first point of contact for IT issues via Jira, email, Slack.
- Diagnose and resolve software and hardware issues for macOS and Windows.
- Provide technical support for desktop applications, browsers, and productivity tools.
- Manage setup, configuration, and maintenance of laptops, peripherals, and accessories.
- Support Okta for SSO and identity management, including provisioning and group assignments.
- Support Google Workspace administration (accounts, groups, permissions, and security settings).
🎯 Requirements
- 3+ years IT Helpdesk or Technical Support experience.
- Expert-level macOS proficiency; solid Windows 11 knowledge.
- Jira Service Management or other ticketing-system experience.
- Strong Google Workspace administration experience.
- Working knowledge of Okta, Zscaler, and Cisco Meraki systems.
- Excellent troubleshooting, communication, and customer service skills.
🎁 Benefits
- Modern office in Or Yehuda with shuttle service from Tel Aviv and employee parking.
- On-site gym and Pilates classes.
- Dog-friendly office.
- Well-stocked kitchens and a monthly meal allowance.
- Fully funded supplemental health insurance.
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