IT Support Specialist

📋 Description

• Onsite role in SoHo office; Mon-Thu; occasional Friday
• Own end-to-end IT onboarding and offboarding
• Manage internal IT helpdesk with SLA targets via Slack and Jira
• Administer identity and access management; Manage endpoint fleet using MDM
• Inventory, configure hardware including laptops, peripherals, and office A/V
• Create and maintain IT documentation, runbooks, and self-service FAQs
• Identify patterns in ticket data and build automations or self-service workflows

🎯 Requirements

• 3+ years of IT experience in a SaaS environment
• Demonstrated ability to work in a customer-centric environment
• Understanding of networking, encryption, and access control fundamentals
• Experience administering cloud-native access control systems (Okta, G Suite)
• Experience supporting in-office and remote workforce
• Experience managing and configuring SaaS applications

🎁 Benefits

• Unlimited PTO
• 12 weeks parental leave
• 4-week Sabbatical (earned at 5-year anniversary)
• Work From Anywhere: 4 weeks each year
• 3% cashback on card purchases with Privacy.com employee account
• Health, vision, and dental insurance; HSA Contribution Match
• 401(k) match
• Voluntary Life Insurance and STD/LTD
• NYC SoHo in-office policy: three days a week in-office