Provide first-class customer service help desk support.
1st line Windows and Mac OS X support.
Serve as escalation point for all requests/tickets.
Perform hands-on fixes: install/upgrade software, hardware, backups, and configs.
Monitor/test fixes to ensure resolution.
Access updates, drivers, knowledge bases, and FAQs to aid resolution.

🎯 Requirements

Strong knowledge of computer hardware.
Strong knowledge of desktop and server operating systems.
Knowledge of MS Office, Windows and Mac OS.
Prior application support experience with programming languages.
Working knowledge of diagnostic utilities.
Ability to prioritize tasks and work with peers/internal clients.

🎁 Benefits

Conga is an Equal Opportunity Employer, providing equal opportunities to all applicants.
Reasonable accommodation available; please contact the recruiter.
Information kept confidential per EEO guidelines.
No third-party solicitation; unsolicited resumes will be considered.

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