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macos zendesk ldap windows 10 itsm📋 Description
- Provide IT help desk and hardware support
- Maintain laptops, desktops, tablets, and mobile devices
- Troubleshoot Windows 10/11 and MacOS
- Manage Active Directory and LDAP basics
- Onboard/offboard users; perform hardware upgrades
- Resolve IT incidents in ITSM with SLA targets
🎯 Requirements
- 2+ years IT experience
- Proven ITSM tools experience
- Strong problem-solving; work independently and with others
- Experience installing or upgrading hardware
- Familiarity with manufacturing environments (preferred)
- Aerospace IT/regulatory familiarity (preferred)
🎁 Benefits
- Full medical, dental, and vision for you and dependents
- Generous PTO: 20+ days exempt; 10+ days non-exempt
- Paid parental leave
- Disability and life insurance
- 401(k) retirement plan
- ClassPass credits; Spring Health mental health support
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