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okta windows macos microsoft 365 intune📋 Description
- Provide first-line support for hardware, software, and account issues via IT Service Desk.
- Troubleshoot Windows, macOS, and mobile device issues; escalate when needed.
- Configure and deploy laptops, peripherals, and mobile devices for new hires.
- Use remote support tools like Kaseya to assist end-users remotely.
- Support onboarding/offboarding using Okta and Microsoft 365.
- Maintain IT asset inventory and ensure hardware tracking/compliance.
🎯 Requirements
- 0–2 years IT support or help desk experience.
- Foundational Windows and macOS knowledge, user accounts, software installs.
- Basic networking knowledge: Wi-Fi, IP troubleshooting, VPN.
- Familiarity with Microsoft 365 and Okta.
- Strong communication to explain tech to non-tech users.
- Associate degree in Computer Science, Information Systems, or equivalent hands-on experience.
🎁 Benefits
- Equal Opportunity Employer with inclusive culture.
- Diverse teams and employee resource groups.
- Career growth opportunities within IT Support.
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