IT Support Specialist 3

📋 Description

• Join the L2 Support team for the US West region, based in Palo Alto.
• Split time between Palo Alto and our San Francisco location.
• Maintain internal IT infra: email/calendar, onboarding, network, SaaS, assets.
• Design, implement, operate, and troubleshoot systems in physical and cloud environments.
• Automate tasks and develop self-service knowledge resources.

🎯 Requirements

• 4+ years in end-user support.
• Strong desire to grow technically.
• MacOS and Apple hardware administration (AST/DEP/GST).
• Windows/PC environments familiarity.
• Experience with Zendesk, Google Workspace, Okta, Jira, Zoom, Slack.
• JAMF, Meraki, Oomnitza experience.
• AI tooling, automation, and project management a plus.
• Clear verbal and written communication.

🎁 Benefits

• Mentorship and personal growth opportunities.
• Equity, 401(k), parental leave, fertility/adoption assistance.
• Flexible PTO and 20 weeks paid parental leave.
• Mental health counseling and transgender-inclusive health insurance.
• Disability accommodation in the application process.