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windows networking jira macos zendesk📋 Description
- Provide first-line support for hardware, software, and network issues.
- Set up and configure user devices, printers, and IT peripherals.
- Install, configure, and maintain software and operating systems.
- Respond to service desk tickets with prompt resolutions.
- Troubleshoot and upgrade existing software and hardware.
- Maintain IT equipment inventory and vendor coordination.
🎯 Requirements
- 1-2 years IT support or helpdesk experience.
- Basic Windows and/or macOS environments and MS Office.
- Familiarity with Active Directory and basic networking.
- Experience with IT ticketing systems (Jira, Zendesk, ServiceNow).
- Strong problem-solving and customer-focused communication.
- Higher Diploma or Bachelor's degree in IT/CS or related field.
🎁 Benefits
- Culture: people-first, collaborative and respectful.
- Learning: ongoing training and internal technical talks.
- Benefits: pension and health insurance.
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