IT Support Manager W/M

📋 Description

• Management of IT Support team; set objectives, develop skills, and maintain team spirit.
• Software administration: manage access to tools, account creation, rights management, and audits.
• Onboarding/Offboarding: provisioning equipment, device prep, and integrating new employees; coordinate with partners and freelancers.
• Security Compliance: monitor IT security metrics and enforce internal IT policies.
• Helpdesk: provide support for teams in Paris and remotely; handle tickets and training.
• Training: organize global trainings; build knowledge base and monitoring tools.

🎯 Requirements

• Prior IT Manager experience in a fast-growing SaaS environment.
• Comfort with Apple environments and SaaS administration (Google Workspace, Jamf, Slack, Notion).
• Understanding of security and compliance: data protection, access rights; ISO 27001 or SOC 2 bonus.
• Rigorous, autonomous and pragmatic.
• Strong communication; interface daily with Pennylane teams and present IT roadmap.
• Fluent in English and French.

🎁 Benefits

• 25 vacation days paid by Pennylane.
• Competitive compensation package.
• Company shares.
• Home workspace budget and monthly coworking allowance.
• Busuu access for language learning.
• Latest Apple equipment.