Related skills
slack okta zoom google workspace itil📋 Description
- Own day-to-day Service Desk operations, ensuring high-quality support.
- Hire, mentor, and develop a customer-first IT team.
- Set expectations, track performance, and improve SLAs and KPIs.
- Act as escalation point for complex or high-impact issues.
- Oversee MacOS/Windows and core SaaS tools (Okta, Google Workspace, Slack, Zoom).
- Lead onboarding/offboarding and secure access provisioning.
🎯 Requirements
- 7+ years IT support with 2–3+ years leading Service Desk.
- Experience in fast-paced, high-growth environments.
- Strong technical foundation across MacOS, Windows, and SaaS tools (Okta, Google Workspace, Slack, Zoom).
- Hands-on ITSM experience (Jira Service Management).
- Experience with MDM platforms such as Jamf and Microsoft Intune.
- Deep understanding of user lifecycle management and access provisioning.
🎁 Benefits
- Make a meaningful impact on patients' lives.
- Join a fast-growing healthcare tech company.
- Collaborative, cross-functional, learning-focused culture.
- Equal opportunity employer valuing diversity.
- Opportunities for growth into leadership roles.
- Work with a passionate, customer-focused team.
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