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google workspace macos vpn sso intune📋 Description
- Serve as Tier 3 bridge for complex hardware/software issues.
- Lead project-based work: site deployments, migrations, events.
- Audit and improve deployment runbooks, SOPs, and Knowledge Base.
- Coordinate with Systems Engineering for incident response.
- Oversee asset lifecycle from refresh to secure decommissioning.
- Utilize Intune and Jamf to manage Windows/macOS endpoints.
🎯 Requirements
- 4+ years in desktop support or IT operations, with 1+ year in a lead role.
- Expert in Windows 11 and macOS administration, firmware and drivers.
- Hands-on with Jamf, Intune, and ITSM platforms (Freshservice).
- Strong networking basics, VPN clients, and MFA troubleshooting.
- Occasional travel between sites and limited out-of-state travel.
- Nice to have: CompTIA A+/Network+, ITIL, Jamf 200+ or equivalent.
🎁 Benefits
- Year-end bonus and equity package.
- Full medical, dental, vision coverage.
- Flexible vacation policy; take time when you need it.
- Pet discount plans and company 401K with match.
- Opportunity to work with motivated teammates solving hard problems.
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