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windows google workspace macos vpn sso📋 Description
- Serve as the Tier 3 bridge for complex hardware/software issues.
- Lead site deployments, migrations, event support, and conference room management.
- Audit and improve deployment runbooks, SOPs, and Knowledge Base.
- Coordinate with Systems Engineering for incident response and team growth.
- Oversee asset lifecycle—from refreshes to secure decommissioning.
- Utilize Intune and Jamf to manage Windows and macOS endpoints.
🎯 Requirements
- 4+ years in desktop support or IT ops, with at least 1 year in lead/senior role.
- Expert-level Windows 11 and macOS administration, including security and drivers.
- Hands-on with Jamf, Intune, and ITSM platforms (Freshservice).
- Solid networking fundamentals, VPN clients, and MFA troubleshooting.
- Occasional travel between sites and limited out-of-state travel.
- Physical Demands: lift up to 50 lbs, climb stairs, install A/V equipment.
🎁 Benefits
- Full medical, dental, vision package
- Flexible vacation policy
- Pet discount plans
- 401K with company match
- Year-end bonus and equity package
- Opportunity to work with motivated teammates on challenging problems
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