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windows google workspace macos vpn sso📋 Description
- Tier3 bridge for complex hardware/software issues.
- Lead site deployments, migrations, events, and conference room management.
- Oversee asset lifecycle: refreshes, RMA, decommissioning, data sanitization.
- Utilize Intune and Jamf to deploy/remediate Windows/macOS endpoints.
- Provide deskside and remote support for O365, Google Workspace, VPN, SSO.
- Maintain 1-hour first-response; 8-hour resolution; drive MTTR and CSAT.
🎯 Requirements
- 4+ years in desktop support/IT ops; 1 year in lead role.
- Expert in Windows 11 and macOS administration; endpoint security.
- Hands-on with Jamf, Intune, and ITSM (Freshservice).
- Solid networking, VPN, MFA troubleshooting.
- Able to travel occasionally between sites.
- Nice to have: CompTIA A+/Network+, ITIL, certs.
🎁 Benefits
- Competitive year-end bonus and equity package.
- Full medical, dental, vision coverage.
- Flexible vacation policy.
- Pet discount plans and 401K with company match.
- Opportunity to work with sharp, motivated teammates.
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