IT Support Lead

📋 Description

• Serve as the Tier 3 bridge for complex hardware/software issues that exceed the standard technician baseline.
• Lead project-based work including site deployments, migrations, event support, and conference room management.
• Oversee the full lifecycle of assets—from approved refreshes and RMA/warranty handling to secure decommissioning and data sanitization for E-recycling.
• Utilize Intune and Jamf to prepare, deploy, and remediate vulnerabilities on Windows and macOS endpoints.
• Provide deskside and remote support for O365, Google Workspace, VPN, SSO, and networking connectivity.
• Lead the triage and setup of video conferencing and A/V systems for board meetings and company events.

🎯 Requirements

• 4+ years in desktop support or IT operations, with at least 1 year in a lead or senior-level capacity.
• Expert-level proficiency in Windows 11 and macOS administration, including firmware, drivers, and endpoint security.
• Hands-on experience with Jamf, Intune, and ITSM platforms (e.g., Freshservice).
• Solid understanding of networking fundamentals, VPN clients, and MFA troubleshooting.
• Comfortable with occasional travel between sites and limited out-of-state travel for team activities.
• Nice to have: CompTIA A+/Network+, ACMT, Microsoft/Apple certs, ITIL Foundation, Jamf 200+, or equivalent experience.

🎁 Benefits

• Competitive year-end performance bonus and equity package.
• Full medical, dental, vision package to fit your needs.
• Flexible vacation policy; work hard and take time when you need it.
• Pet discount plans and retirement plan with company match (401K).
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.