Related skills
azure aws saas itsm active directory📋 Description
- Lead end-to-end IT support across L1–L3 (HelpDesk, infra, apps)
- Coordinate between users, engineering teams, and external vendors
- Drive service reliability, user experience, and operational excellence
- Manage a cross-functional IT support team
- Oversee end-user services, core infrastructure, and business apps
🎯 Requirements
- 5+ years in IT support/service operations
- Experience coordinating multi-level L1–L3 support
- Microsoft 365, Active Directory, Azure (basic)
- AWS familiarity and workplace networking infra
- Experience with SaaS apps (CRM, HR, ATS)
- ITSM/ticketing systems and automation tools
🎁 Benefits
- Flexible working hours
- Competitive compensation
- Complete hardware/software setup for work
- Open-door culture with accessible leadership
- Health insurance, vacation, sick leaves, holidays, parental leave
- Access to learning and development center
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