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okta windows google workspace macos microsoft 365📋 Description
- Oversee day-to-day L1/L2 IT support operations for global users
- Lead and coach two IT Support Engineers and manage performance
- Act as senior escalation point for complex IT issues
- Manage IT asset lifecycle: inventory, procurement, deployment, decommissioning
- Drive IT documentation, knowledge base, and training materials
- Support core IT systems: collaboration suite, identity management, MDM, antivirus
🎯 Requirements
- 5+ years in IT Service Desk/Support with 1–2 years in a team lead role
- Strong leadership: delegate, coach, and hold team members accountable
- Expert troubleshooting across macOS and Windows
- Advanced knowledge of Google Workspace and Microsoft 365
- Hands-on with Okta, Jamf, Intune, and FreshService ITSM
- Familiarity with SOC 2 / SOX and IT controls/compliance
🎁 Benefits
- Competitive compensation and equity packages
- Retirement accounts and ownership opportunities
- Global benefits aligned to regional requirements
- Flexible, remote-friendly work environment
- Inclusive culture; equal opportunity employer; E-Verify
- Reasonable accommodations for disabilities
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