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azure networking helpdesk microsoft 365 windows 10/11📋 Description
- Provide first-line tech support for software, hardware, and networking
- Answer customer calls and log support requests in the helpdesk
- Manage and progress assigned tickets, ensuring documentation is complete
- Escalate issues when required while maintaining clear communication
- Take ownership of personal workload to ensure timely resolution
- Maintain centralized documentation of customer networks and services
🎯 Requirements
- Previous IT support/helpdesk experience
- Minimum 1 year of technical support experience
- Strong problem-solving and analytical skills
- Excellent customer service and communication
- Hands-on experience with Microsoft stack: Windows 10/11, Windows Server 2012 R2+, Azure, Microsoft 365
- GCSE or equivalent (preferred)
🎁 Benefits
- Base salary £25,500 – £31,000 per year
- Hybrid in-office schedule in Rutherglen, UK
- Full-time, permanent contract
- Rotating shift pattern with Monday–Sunday coverage
- Training and development opportunities
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