Related skills
jira google workspace macos saml sso📋 Description
- L1 escalations: triage, diagnose, and resolve tickets not closed at L1.
- Onboarding & offboarding: accounts, device setup.
- Incident response: phishing/account compromise handling.
- Automation & integrations: scripts, APIs, Zapier/n8n; drive efficiency.
- L1 mentoring & documentation: update runbooks and coach L1.
- SaaS admin: Slack/Notion/Workspace access & licenses.
🎯 Requirements
- 5 years in IT support; 3–5 years at L2/Sysadmin.
- Strong troubleshooting with end-to-end ticket ownership.
- MacOS administration and end-user troubleshooting.
- Google Workspace admin skills (roles, logs, security).
- Security and incident handling (phishing/account compromise).
- Identity & access work: RBAC, audits; SSO/SAML/SCIM; onboarding/offboarding.
🎁 Benefits
- 10 business days of annual leave
- Teleworking allowance: $25 per month
- Private medical insurance for the whole family
- 100% paid telemedicine plan
- Home Office Setup Assistance
- English learning courses
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