Related skills
zapier google workspace macos saml sso📋 Description
- L1 escalations: intake, triage, diagnosis, resolution; SLAs.
- Onboarding/offboarding: accounts, MDM enrollment, credentials, device setup.
- Incident response: phishing, account compromise, device loss; containment & remediation per playbooks.
- Automation & integrations: scripts/APIs, Zapier/n8n; drive efficiency; take initiative.
- L1 mentoring & documentation: coach L1; maintain/runbooks and docs.
- Corporate SaaS administration: Slack/Notion/Google Workspace/1Password; access policies.
🎯 Requirements
- 5 years in IT support; 3–5 years at L2/Sysadmin level.
- Strong troubleshooting with end-to-end ticket ownership.
- Hands-on macOS administration and end-user troubleshooting.
- Strong Google Workspace admin skills (roles, logs, security).
- Security/incident handling knowledge (phishing/account compromise).
- Identity & access work (RBAC, audits; SSO/SAML/SCIM).
🎁 Benefits
- 31 days off
- 100% paid telemedicine plan
- Home Office Setup Assistance
- English learning courses
- Relevant professional education
- Remote working
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