Related skills
slack networking python jira google workspace📋 Description
- Serve as IT support point for SF office; global escalation for complex issues.
- Troubleshoot macOS, SaaS apps (Google Workspace, Slack, Atlassian), networking, A/V systems.
- Develop repeatable IT workflows to improve employee experience.
- Create lightweight tools and automations (Python, Jira automations) for efficiency.
- Implement AI tooling to improve service quality, speed, and accuracy.
- Collaborate with IT Engineering to improve reliability and tools.
🎯 Requirements
- 3+ years in IT support or technical operations in fast-paced environments.
- Strong diagnostic/troubleshooting across macOS and cloud tools.
- Experience with Fleet, Okta, Atlassian, Google Workspace, Slack.
- Excellent communication and organization; convey tech to technical and non-technical audiences.
- Experience with A/V and Zoom Rooms.
- Ownership mindset and proactive problem solving.
- Willing to lift up to 20kg.
- Willing to travel within North America and Europe; occasional schedule adjustments.
🎁 Benefits
- Equity eligibility.
- Hybrid schedule: 3 days/week in SF; remote up to 4 weeks/year.
- Comprehensive benefits.
- Some roles may require onsite attendance 5 days/week.
- Opportunity to work with AI tooling to improve service quality.
- Global collaboration with IT Engineering.
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