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okta aws saas vpn microsoft 365📋 Description
- Provide technical support for employees across laptops, mobile devices, peripherals, conferencing tools, and business applications.
- Troubleshoot and resolve issues related to hardware, software, email, VPN, user access, connectivity, and SaaS applications.
- Support identity and access management tasks such as equipment and account provisioning, deprovisioning, password resets, permissions, and access changes.
- Assist with onboarding and offboarding processes, including device setup, account configuration, access coordination, and equipment recovery.
- Support endpoint management activities such as software deployment, patching, device readiness, and basic system health monitoring.
- Partner internally to troubleshoot issues that intersect with AWS-hosted environments, cloud applications, or infrastructure dependencies.
🎯 Requirements
- 3+ years of experience in IT support, desktop support, help desk, or a similar end-user role.
- Strong troubleshooting across Mac, business apps, and collaboration platforms.
- Experience with Microsoft 365, Okta, 1Password, Jamf for user accounts.
- Familiarity with networking fundamentals and basic connectivity troubleshooting.
- Exposure to AWS or cloud environments and cloud-connected workflows.
- Based in Atlanta, GA; able to work from Buckhead office 3+ days/week.
🎁 Benefits
- FREE medical, dental, and vision insurance for employees on select plans
- $1740 annual contribution into qualifying HSAs
- UNLIMITED time off
- Matching 401(k) plan
- Mac laptop and accessories
- Company-paid short-term and long-term disability
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