Provide technical assistance for computer systems, hardware, and software.
Respond to queries in person, email, Slack, or ticketing system.
Deliver in-person IT HelpDesk support for Stripe employees, contractors, and vendors.
Walk users through problem-solving and follow up to resolve issues.
Troubleshoot IT scripts, systems, or automation; run diagnostics.
Maintain and support critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence).

🎯 Requirements

2+ years IT HelpDesk experience.
Strong knowledge of Apple systems and software.
Experience with Google Workspace, Slack, Zoom, JIRA, Confluence.
Proficient with Atlassian tools (JIRA, Confluence).
Scripting basics (Ruby, Bash, Python) and endpoint tools (DEP, Munki, JAMF).
Excellent interpersonal and customer-service skills; independent worker.

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