Related skills
slack okta google workspace sso mdm📋 Description
- Be first point of contact for hardware/software/network issues.
- Provision new-hire IT resources, hardware, apps, and SaaS; enforce security.
- Support IT security: access control, device security, inquiries.
- Evaluate new systems and services for efficiency and security.
- Update IT wiki with docs, knowledge base, and procedures.
- Contribute to IT projects to improve end-user experience.
🎯 Requirements
- Associates degree or tech certs preferred.
- 2-4 years in a tier 1 IT helpdesk role required.
- Provisioning/monitoring/support for Mac/Chromebook devices.
- SaaS: Okta, Google Workspace Admin, Slack, Atlassian, Jamf/Kandji.
- Hands-on IT services: MDM and SSO; endpoint security.
- Familiarity with HIPAA, SOC 2, or ISO 27001 in regulated industries.
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