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windows macos vpn microsoft 365 intune📋 Description
- Support the Head of IT with first-line requests from internal teams
- Handle day-to-day helpdesk tickets, device lifecycle tasks, and on-site AV support
- Provide excellent customer service via tickets, email, Slack, and in person
- Work in a hybrid in-office setup at Kings Cross, London
- Be part of a lean global IT team driving proactive support
🎯 Requirements
- IT support experience (1st/2nd line or similar)
- macOS, ChromeOS, VPNs and SaaS apps (Slack, Zoom, Microsoft 365)
- AV/meeting room and Office network troubleshooting
- Experience with ticketing systems
- Excellent communication; proactive and patient
- Microsoft 365 provisioning, license assignment, groups, Teams/SharePoint basics
- Intune device management: enrollment, compliance, app deployment
🎁 Benefits
- Flexible work options: ~4 days/week in office during onboarding
- Private healthcare: Bupa Medical and Dental cover
- Stock options: meaningful equity
- Retirement plan: Pension scheme
- Unlimited vacation
- Laptop choice: Mac or Windows
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