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http cloud saas dns mfa📋 Description
- Provide prompt IT support to internal users; triage and resolve complex issues.
- Read logs and use CLI to diagnose issues; run HTTP/DNS checks.
- Own hardware/software troubleshooting; escalation point for service desk.
- Create and maintain SOPs/runbooks and knowledge articles.
- Track and report support KPIs and suggest process improvements.
- Maintain accurate tickets and asset details with privacy/security in mind.
🎯 Requirements
- 3–6 years IT support in SaaS/cloud-first environment.
- Hypothesis-driven troubleshooting; isolates client, network, auth, and data layers.
- Solid OS and network fundamentals: HTTP, DNS, authentication flows.
- Identity and access experience: MFA, least-privilege principles.
- CLI fluency for troubleshooting; read logs and inspect processes.
- Strong communication to explain tech details and write clear tickets.
🎁 Benefits
- Flex PTO (3–5 wks/yr) + 11 paid holidays.
- Generous parental leave.
- Comprehensive medical, dental, vision, life, and AD&D insurance.
- Spring Health mental health benefit with 5 therapy and 5 coaching sessions per year.
- 401K option and Employee Assistance Program (EAP).
- Work-from-home perks: internet and coworking stipends plus home office stipend and laptop.
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