Related skills
okta scripting google workspace kandji microsoft intune📋 Description
- Handle higher-complexity IT issues and reduce escalations.
- Lead small IT projects, e.g., device refreshes and office setups.
- Troubleshoot OS, networking, and identity issues.
- Resolve escalations from Level 1 analysts.
- Create KB articles and improve ticket deflection.
- Mentor Level 1 analysts and onboard new teammates.
🎯 Requirements
- Proven IT Support/Help Desk experience with complex issues.
- OS, networking, and identity management knowledge.
- Independent worker with good time management and IT standards.
- Strong root-cause analysis and problem solving.
- Excellent written/verbal communication; documentation and mentoring.
- Nice to Have: IT project experience; Okta, Google Workspace, Kandji, Intune; scripting.
🎁 Benefits
- Equal-opportunity employer; inclusive work environment.
- Equity offering and generous benefits program.
- Reasonable accommodations for protected disabilities.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!