IT Support Analyst

📋 Description

• Provide frontline IT support for users across devices, identity, and core SaaS apps.
• Track and resolve help desk requests using the internal ticketing system.
• Troubleshoot hardware, software, and access issues with minimal disruption.
• Support onboarding and offboarding, including device provisioning and access setup.
• Be the primary onsite IT presence in the New York City office.
• Deliver IT guidance to help employees use tools effectively.

🎯 Requirements

• 2+ years in technical or IT support, including macOS.
• 2+ years supporting Okta, Google Workspace, Atlassian, Slack, Jamf, Zoom, Meraki.
• Strong ability to troubleshoot network, device, and access issues.
• Experience participating in IT projects or large operational initiatives.
• Experience collaborating with internal stakeholders and external vendors.
• Knowledge of IT operations and cloud apps; ability to improve workflows and docs.

🎁 Benefits

• Competitive compensation with base pay, bonuses, and quarterly equity.
• Generous 401(k) match up to $15,000 per year.
• Employee Stock Purchase Plan with discounted stock options.
• Medical, dental, and vision coverage with Upstart covering 90-100%.
• Paid time off, sick time, and company holidays.
• Family and parental leave and fertility/parenthood support.