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itil active directory office 365 windows 11 bomgar📋 Description
- Remote phone-based Call Center / Help Desk / Service Desk support
- Own, track, troubleshoot and resolve IT incidents and service requests
- Resolve incidents daily to meet SLAs
- Manage incidents, problems and requests per SLAs
- Communicate with technology customers to provide status updates
- Proactively escalate issues not solvable within timeframes
🎯 Requirements
- High school diploma or equivalent; Bachelor's degree preferred.
- 2+ years in IT Service/Help Desk environment
- Office 365 Support (Teams, OneDrive, Outlook, etc.)
- CompTIA A+ certification required within 90 business days
- Public Trust Clearance: US citizen/Green Card holder (3 yrs) and tax compliant
- Critical Thinking Skills
- Problem Solving Skills
- Active Listening and Effective Communication skills
🎁 Benefits
- Comprehensive benefits package
- Training and career development opportunities
- Flexible work schedules
- Collaborative and engaging environment
- Equal Opportunity Employer
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